SURVEY

Thank you to everyone that has supported ACE OT since opening in April 2023. ACE OT has quickly kicked off and we want to ensure that we are delivering a high level of service and satisfaction for your individual needs. We ask that you complete the below survey so we can understand what areas of service provision are working well and what areas need improvement. Your identity and responses will remain anonymous. The results of the survey will only be used to guide our service.

Overall, how satisfied or dissatisfied are you with ACE OT?

How easy or difficult was it to schedule your appointment at a time that was convenient for you?

How easy or difficult do you find getting in contact with ACE OT?

Either via phone call, text or email.

How well did your occupational therapist listen to your needs?

How well did your occupational therapist explain your follow up plan and appointments?

Do you find the email / text appointments useful?

Have you had any issues or incorrect information sent in the automatic appointment reminders?

E.g., wrong address, appointment time or service

The ACE OT values include Accountability. Do you find your occupational therapist to be accountable and completed agreed upon tasks?

Yes or no and any comments.

The ACE OT values include Commitment. Do you find your occupational therapist to be committed to you reaching your goals and improving your health and wellbeing?

Yes or no and any comments.

The ACE OT values include Equality. Do you find your occupational therapist to treat you as an equal? Have you faced any discrimination or prejudice in your ACE OT services?

Is there anything that ACE OT could have done to improve your last visit?

Are you aware of ACE OT cancellation policy?

Yes

Are you aware how ACE OT bills their time spent with you (face-to-face and non-face-to-face services)?

Yes

Would you recommend ACE OT services to your friends / family / colleague?

Yes

Do you have any further comments or suggestions for ACE OT?